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Iphone 1&1 1and1 Exchange Server down for iPhone, not Authenticating
EDIT: Now fixed. outage lasted 24 hours though!
Since yesterday my iPhone connection to my Exchange Server hosted by 1&1 has been down, I can’t authenticate and it keeps asking for password.
Strangely, everything else works, my PCs and Window Mobile Device. It is a problem with 1&1, who responded to my email for support within 5 mins. Don’t you hate it when Tech lets you down!:
Dear Gavin Miller, (Customer ID: xxxxxx)
Thank you for contacting us.
We apologize for this inconvenience that we have caused you.
As of the moment we do have an issue with our exchange server hosting your exchange account that is why you cannot access your exchange account in your mobile phone. However, our admins are already aware of this issue and they are currently running a fix on it. For now, we do not have a specific time frame on when will this be fixed.
Your patience is highly appreciated on this matter.
If you have any further questions please do not hesitate to contact us.
–
Sincerely,
Technical Support
1&1 Internet Limited
10/09/2008 at 06:18 pm
If you have domains listed with 1and1, and you chose to let domains expire on their renewal dates, 1and1 punishes the customer by unlocking the domains. I guess this is to make it easier for people to steal them.
Also it takes 8 separate steps, by trial and error, to even find the site to indicate your renewal choice.
I don’t have any beef with 1and1’s web hosting. However, I curse the day I ever listed any domains with them. Check out Red Flag for some customer comments.
11/09/2008 at 04:09 pm
I’ve found them to be OK, but I’m aware there have been a lot of issues the people have had with them. They are massive of course and so will have their fair share of complaints.
I’ll keep an eye out for the issues you describe.